We want you to be happy with your order!!!
* There are no refunds or exchanges on closeout or clearance items.
* We carefully pack all items when shipped and request the same when items are returned. Any items that are damaged when returned will not be refunded or exchanged.
* We recommend you insure all returned items in case they are damaged.
* We only issue refunds or exchanges on unopened and unused items in new condition.
* All returned items should be tracked via delivery confirmation or signature confirmation. We are not responsible for returns that become "lost in the mail".
* There is a 25% restocking fee on all returned items that are not exchanged. Each item can only be exchanged once.
* We only accept returns within 30 days of the original order date.
* We do not cover shipping costs or insurance to return items.
Address for all returns and exchanges:
BeadBuddies.net
608 Mallards Point
Gray, GA 31032